How do I know if my digital signage player is working?

Check the Screens dashboard in SignageStudio. Online players show a green indicator with 'Last seen' time within minutes. Use the Screenshot feature to see exactly what's displaying. Check resource usage (CPU, memory, storage) for performance issues. Set up offline alerts to get notified immediately if a player disconnects.

How do I restart a digital signage player remotely?

In SignageStudio, go to Screens, select the player, and click 'Restart Player' for a software restart or 'Reboot Device' for a full system restart. You can also schedule automatic restarts during off-hours. For bulk restarts, select multiple screens and use Bulk Actions. Most restart commands execute within 30 seconds.

Why is my player showing as offline?

Player offline usually means network connectivity issues. Check: 1) Physical network connection (cable, WiFi), 2) Internet access from the player, 3) Firewall allowing outbound HTTPS (port 443), 4) Power supply to the player. If network is fine, try restarting the player. Persistent offline status may indicate hardware failure.

How do I update digital signage player software?

Go to Screens, select the player(s), and click 'Update Software'. You can update individual players or use Bulk Actions for multiple. Configure automatic updates in Settings to install updates during maintenance windows. Test updates on a non-critical player first. Updates typically take 2-5 minutes and require a player restart.

How do I get proof of play for my digital signage?

SignageStudio automatically logs all content playback. Go to Reports → Proof of Play to see what played, when, and where. Filter by date range, content, screen, or campaign. Export reports as CSV or PDF for clients. For real-time verification, use the Screenshot feature to see current content. API access is available for integration with external systems.

Player Management

Name: SignageStudio
Rating: 4.8 (1250 reviews)
Author: MediaSignage

Control Your Network

SignageStudio provides comprehensive tools to monitor, control, and maintain your digital signage network. From real-time status to remote diagnostics, manage all your players from a single dashboard.

Dashboard Overview

Screens Dashboard

┌─────────────────────────────────────────────────────────────────┐
│                    SCREENS DASHBOARD                             │
│                                                                  │
│  Summary: 47 Online  │  3 Offline  │  2 Warning  │  52 Total    │
│                                                                  │
│  ┌─────────────────────────────────────────────────────────────┐│
│  │ Search: [________________] Filter: [All ▼] Group: [All ▼]  ││
│  └─────────────────────────────────────────────────────────────┘│
│                                                                  │
│  ┌──────────────────────────────────────────────────────────┐   │
│  │ ● Lobby Display         Online    Store #1    5 min ago  │   │
│  │ ● Entrance TV           Online    Store #1    3 min ago  │   │
│  │ ○ Meeting Room A        Offline   HQ          2 hrs ago  │   │
│  │ ▲ Break Room            Warning   HQ          10 min ago │   │
│  │ ● Checkout 1            Online    Store #2    1 min ago  │   │
│  │ ● Checkout 2            Online    Store #2    1 min ago  │   │
│  │ ● Window Display        Online    Store #2    4 min ago  │   │
│  │ ● ... (45 more)                                          │   │
│  └──────────────────────────────────────────────────────────┘   │
│                                                                  │
│  Legend: ● Online  ○ Offline  ▲ Warning                         │
│                                                                  │
└─────────────────────────────────────────────────────────────────┘

Status Indicators

Indicator	Meaning	Action Needed
● Online	Playing content, connected	None
○ Offline	No connection	Check network, power
▲ Warning	Issue detected	Review alert
⟳ Syncing	Downloading content	Wait for completion
⏸ Paused	Intentionally paused	Resume if needed

Player Registration

Adding New Players

Method 1: Registration Code

Install player software on device
Player displays registration code (e.g., ABC123)
In SignageStudio: Screens → Add Screen
Enter registration code
Name your screen
Assign to group (optional)

Method 2: Auto-Registration

Configure auto-registration in settings
Set naming convention
Set default group
Player registers automatically on first connection

Method 3: Bulk Import

Prepare CSV file with player details
Screens → Import → Upload CSV
Map columns to fields
Review and confirm

Player Information

Field	Description
Name	Display name for the screen
ID	Unique identifier
Group	Assigned screen group
Location	Physical location
Tags	Custom labels
Description	Notes about this screen

Real-Time Monitoring

Status Information

Metric	Description	Update Frequency
Connection status	Online/offline	Real-time
Last seen	Time of last check-in	Real-time
Current content	What's playing now	1 minute
IP address	Network address	On change
Player version	Software version	On change
System info	OS, hardware details	Hourly

Resource Monitoring

Resource	What to Monitor	Alert Threshold
CPU	Usage percentage	Above 80% sustained
Memory	RAM usage	Above 85%
Storage	Disk space	Below 10% free
Temperature	Device temp	Above 70°C
Network	Bandwidth usage	Unusual spikes

Resource Dashboard

┌─────────────────────────────────────────────────────────────────┐
│                    PLAYER: Lobby Display                         │
│                                                                  │
│   CPU Usage                     Memory Usage                     │
│   ┌─────────────────┐          ┌─────────────────┐              │
│   │████████░░░░░░░░░│ 45%      │██████████░░░░░░│ 62%          │
│   └─────────────────┘          └─────────────────┘              │
│                                                                  │
│   Storage                       Temperature                      │
│   ┌─────────────────┐          ┌─────────────────┐              │
│   │████████████░░░░░│ 71%      │██████░░░░░░░░░░│ 42°C         │
│   └─────────────────┘          └─────────────────┘              │
│                                                                  │
│   Network: 2.4 Mbps ↓  0.1 Mbps ↑                               │
│                                                                  │
└─────────────────────────────────────────────────────────────────┘

Remote Control

Available Commands

Command	Action	Use Case
Restart Player	Restart software	Stuck player
Reboot Device	Full system reboot	System issues
Refresh Content	Force content sync	Update immediately
Clear Cache	Delete cached files	Storage/playback issues
Take Screenshot	Capture current display	Verify content
Send Message	Display popup message	Testing, alerts
Update Software	Push player update	New version
Adjust Volume	Change audio level	Audio displays
Toggle Display	Turn screen on/off	Power management

Remote Screenshot

Capture what's currently displayed:

Select screen in dashboard
Click Screenshot button
View captured image
Compare to expected content
Optionally save or share

Command History

View past commands and results:

Time	Command	Status	Result
10:45 AM	Restart	Success	Player restarted
10:30 AM	Screenshot	Success	Image captured
10:15 AM	Refresh	Success	Content synced
9:00 AM	Update	Failed	Network timeout

Screen Groups

Creating Groups

Organize screens for easier management:

Screens → Groups → New Group
Name the group
Add screens by selection or rules

Group Types

Type	Configuration	Example
Static	Manual screen assignment	"Main Lobby Displays"
Location-based	By geographic area	"Northeast Stores"
Tag-based	By screen tags	"Menu Boards"
Automatic	Rules-based membership	"All Windows Players"

Group Benefits

Benefit	Description
Campaign targeting	Assign content to groups
Bulk actions	Control multiple screens
Reporting	Group-level analytics
Access control	User permissions by group

Alerts and Notifications

Alert Types

Alert	Trigger	Severity
Offline	Player disconnected	High
Content sync failed	Download error	Medium
Low storage	Below threshold	Medium
High temperature	Above threshold	High
Software update available	New version	Low
License expiring	Near expiration	High

Notification Channels

Channel	Configuration
Email	User preferences
SMS	Phone number required
Webhook	Custom URL integration
Slack	Workspace integration
In-app	Dashboard alerts

Alert Configuration

┌─────────────────────────────────────────────────────────────────┐
│                    ALERT SETTINGS                                │
│                                                                  │
│   Alert Type          Email    SMS    Slack    Threshold        │
│   ─────────────────────────────────────────────────────────     │
│   Player Offline      ✓        ✓      ✓        5 minutes        │
│   Content Sync Error  ✓        ○      ✓        3 failures       │
│   Low Storage         ✓        ○      ✓        10% free         │
│   High Temperature    ✓        ✓      ✓        70°C             │
│   Update Available    ✓        ○      ○        -                │
│                                                                  │
│   ✓ = Enabled  ○ = Disabled                                      │
│                                                                  │
└─────────────────────────────────────────────────────────────────┘

Software Updates

Update Management

Update Type	Description
Automatic	Updates install automatically
Scheduled	Updates at specified time
Manual	User-initiated updates
Staged	Roll out to test group first

Update Process

Check for updates - Automatic or manual
Download - Background download
Verify - Checksum validation
Install - Apply during maintenance window
Restart - Player restarts with new version
Confirm - Version verified in dashboard

Update Best Practices

Practice	Benefit
Schedule off-hours	Minimize disruption
Test first	Pilot with one player
Staged rollout	10% → 50% → 100%
Have rollback plan	Quick recovery
Monitor after update	Catch issues early

Proof of Play

Playback Logging

Track what content played and when:

Data Point	Description
Content ID	What item played
Start time	When playback began
Duration	How long it played
Completion	Played to end or interrupted
Screen ID	Which player
Impressions	Estimated views

Proof of Play Reports

Report	Content
By Content	All plays of specific item
By Screen	All plays on specific player
By Campaign	Campaign delivery summary
By Date Range	Plays within period
Compliance	Scheduled vs. actual

Export Options

Format	Use Case
CSV	Spreadsheet analysis
PDF	Client reports
API	System integration
Dashboard	Visual overview

Diagnostics

Troubleshooting Tools

Tool	Purpose
Logs	View player log files
Network test	Check connectivity
Content verify	Validate downloaded files
Performance test	Benchmark playback
Screenshot compare	Expected vs. actual

Common Issues

Symptom	Possible Cause	Solution
Offline	Network issue	Check connectivity
Black screen	Content error	Check content, restart
Stuttering video	Performance	Reduce quality, check CPU
Old content	Sync failure	Force refresh, check storage
Wrong content	Schedule issue	Verify campaign assignment

Diagnostic Commands

Command	Output
`ping`	Network latency
`speedtest`	Bandwidth
`df`	Disk space
`top`	CPU/memory
`tail logs`	Recent log entries

Bulk Operations

Multi-Select Actions

Perform actions on multiple screens:

Select screens (checkboxes)
Click Bulk Actions
Choose operation:

Action	Description
Restart All	Restart selected players
Refresh All	Force content sync
Assign Campaign	Apply campaign
Move to Group	Change group membership
Add Tags	Apply tags
Export	Download screen details

Scheduled Maintenance

Task	Schedule	Scope
Nightly restart	3:00 AM	All players
Weekly update	Sunday 2:00 AM	Staged groups
Cache clear	Monthly	Low storage screens

Frequently Asked Questions

Next Steps

Scheduling & Playlists - Assign content
Scene Editor - Create content
Components - Widget library
Troubleshooting - Resolve issues

Player Management documentation maintained by MediaSignage. For support, contact support@digitalsignage.com

Control Your Network

Dashboard Overview​

Screens Dashboard​

Status Indicators​

Player Registration​

Adding New Players​

Player Information​

Real-Time Monitoring​

Status Information​

Resource Monitoring​

Resource Dashboard​

Remote Control​

Available Commands​

Remote Screenshot​

Command History​

Screen Groups​

Creating Groups​

Group Types​

Group Benefits​

Alerts and Notifications​

Alert Types​

Notification Channels​

Alert Configuration​

Software Updates​

Update Management​

Update Process​

Update Best Practices​

Proof of Play​

Playback Logging​

Proof of Play Reports​

Export Options​

Diagnostics​

Troubleshooting Tools​

Common Issues​

Diagnostic Commands​

Bulk Operations​

Multi-Select Actions​

Scheduled Maintenance​

Frequently Asked Questions​

Next Steps​