Account help

How to cancel, downgrade or close your account

Last updated: October 9, 2026

Who this page is for

Anyone with a DigitalSignage.com account on a paid plan (Plus+ or Enterprise, including reseller accounts) who wants to stop paying, move to a smaller plan or close the account completely. If you are on the Free plan (up to 3 screens, no credit card), there is no subscription to cancel and nothing is charged: you can keep using the account, or close it as described below.

Cancel a paid subscription

1. Sign in to SignStudio.
2. Open Account.
3. Select the Personal tab.
4. Find the Subscription card.
5. Click Unsubscribe.
6. Confirm. That is it: no phone call, no email and no notice period.

If you cannot sign in, or you would rather we do it for you, open a helpdesk ticket from the email address on the account and ask us to cancel.

What happens next

• Your paid features stay active until the end of the billing cycle you have already paid for.
• At the end of that cycle the account returns to the Free plan (up to 3 screens). No further charges are made.
• Your account, your content (scenes, media, playlists) and your settings are kept. Nothing is deleted when you cancel.
• There is no cancellation fee and no long-term contract.
• You can subscribe again at any time.

Downgrade instead of cancel

Plus+ to Free: cancel as above. At the end of the current cycle you are on the Free plan.

Enterprise to Plus+: cancel the Enterprise plan as above, then subscribe to Plus+ from the same Subscription card. The change takes effect at the end of the current cycle. If you prefer, open a helpdesk ticket and we will make the change for you.

Your monthly charge already follows the number of registered screens, so removing screens lowers the next bill without any plan change.

Enterprise and reseller accounts

Enterprise and reseller accounts cancel the same way, from the Subscription card or by helpdesk ticket. There is no written-notice requirement. The cancellation takes effect at the end of the current 30-day billing cycle.

Refunds

Charges for a billing period that has already started are not refunded, including when the screens were not in use. Canceling stops all future charges. If you believe you were charged in error, open a helpdesk ticket and include the invoice number.

Hardware you bought from us (mediaDROID+ players and similar) follows the Return Policy: 30-day return window and 90-day warranty.

Close the account entirely

Closing the account is different from canceling the subscription: it removes the account and everything in it. To close an account, first cancel any paid subscription, then open a helpdesk ticket from the account email and ask us to close the account. Your content is kept for 30 days after closure, during which you can ask us to restore or export it. After 30 days it is permanently deleted.

Need help?

Open a helpdesk ticket or email mstech@mediasignage.com. The full terms are in the Terms of Use.